Bee Merchant Privacy Policy and Terms of Service

Last updated: 25 October 2025

Official policy URL: https://bee-f2154-policies.web.app/privacy/merchant

Table of Contents

Bee Merchant Privacy Policy

Bee Merchant is provided by the Bee Delivery team for merchants to manage items, orders, finance, customer support, and integrations with other services in the Bee ecosystem. This privacy policy explains how we collect, use, store, and share your information, and the rights available to you.

1. Scope

• This policy applies to the Bee Merchant mobile app, web dashboard, customer support channels (including the Telegram help desk), and related APIs.
• If Bee Delivery shares data between Bee Merchant and other Bee products (such as the Bee consumer app or Bee Driver), the sharing will observe this policy and the privacy terms of the relevant product.
• If a master service agreement signed between Bee Delivery and an enterprise customer conflicts with this policy, the master agreement prevails.

2. Information We Collect

• Account and identity information: Merchant profile details (name, ID/passport number, phone number, email), business entity information (legal entity name, business licenses, food safety permits), contact records, and authorization documents.
• Store and operational information: Store name, logo, addresses and geocoordinates, operating hours, delivery preferences, categories and tags, store status (open/closed), and the items, options, inventory, and pricing you maintain.
• Transaction and financial data: Order history, order status, revenue summaries, settlement and withdrawal requests, bank account snapshots, withdrawable balance, fees, and tax information.
• Customer and order information: Customer names, phone numbers, delivery addresses and notes, order photos, cancellation requests, item details, and custom options attached to orders.
• Support and communications: Tickets you submit, chat transcripts, attachments, Telegram session tokens, internal handling notes, agent identifiers, and call-back preferences.
• Media and uploaded content: Product photos, order images, business permits, identity verification photos, and other files you upload. We retain metadata such as filename, size, format, and upload time.
• Device and log information: Device model, operating system version, language, app version, IP address, network status, device identifiers (such as Expo installation ID), push notification tokens, login timestamps, error logs, and permission settings (camera, gallery, notifications, etc.).
• Usage and interaction data: Page views, button clicks, configuration changes, audio alert preferences, abnormal popups, and crash reports used for analytics and troubleshooting.
• Data from third parties or partners: Information shared by the Bee consumer app, delivery partners, payment or banking providers, and regulators or government agencies as required by law.

3. How We Use Information

• Provide, maintain, and improve Bee Merchant, including catalog management, order processing, settlement, and support.
• Verify identities and enforce permission controls so only authorized personnel access sensitive operations.
• Synchronize data across the Bee ecosystem, enabling collaboration with the consumer app, Bee Driver, support platforms, and reporting tools.
• Send transaction notifications, billing updates, system prompts, audio/video alerts, and security warnings.
• Analyze usage, monitor performance, run experiments, and improve product features.
• Comply with legal and regulatory obligations, such as anti-money laundering, tax reporting, dispute handling, government inspections, or judicial requests.
• Prevent, detect, and respond to fraud, abuse, cyberattacks, or other security risks.

4. Sharing and Disclosure

• Internal sharing within Bee Delivery: To ensure order fulfillment and support collaboration, the Bee consumer app, Bee Driver, customer support, and finance teams may access necessary merchant data.
• Service providers: We rely on Google Firebase (Firestore, Storage, Authentication), Google Cloud Functions, Expo, React Native SDKs, analytics and logging vendors, SMS/voice verification services, payment and settlement partners, and Telegram integrations. These partners may access data only under contractual obligations.
• Legal requirements: We may disclose information to authorities, courts, or regulators when required by applicable laws or when necessary to protect life, property, or safety.
• Business transactions: During mergers, acquisitions, restructurings, financing due diligence, or asset transfers, we may share relevant data with potential counterparties subject to confidentiality safeguards.

We do not sell personal information. We do not disclose personally identifiable data to unrelated third parties without your authorization.

5. Data Storage, Security, and Retention

• Data is primarily hosted on Google Cloud (Firebase) or infrastructure controlled by Bee Delivery. Servers may be located in Singapore or other Google-designated regions and may involve cross-border transfers.
• We encrypt data in transit with TLS and enforce access controls, permission segregation, key management, and operational audits at rest.
• The apps use mechanisms such as AsyncStorage and Secure Store to keep login tokens and preferences on device.
• We retain data for the shortest period needed to fulfill the stated purposes and extend retention when required by law (for example, tax or accounting obligations). When accounts close or contracts terminate, we delete or anonymize data within a reasonable time unless retention is still required for legal or dispute resolution reasons.

6. Your Rights

Where permitted by law, you may:

• Access, download, or obtain a copy of your data.
• Request corrections or updates to incomplete or inaccurate information.
• Ask us to delete, anonymize, or restrict processing.
• Withdraw consent for optional permissions or marketing communications.
• Object to automated decisions (where applicable).
• Opt out of direct marketing or other processing based on legitimate interests.
• Delete your account: You have the right to delete your account at any time. To delete your account, please follow these steps: (1) Open the Bee Merchant mobile app; (2) Navigate to the "Settings" tab at the bottom of the screen; (3) Scroll down to find the "Delete Account" option (displayed with a trash icon in red color); (4) Tap on "Delete Account"; (5) Review the information about what will be deleted; (6) Confirm your decision when prompted. Please note that deleting your account will permanently delete all your data, including but not limited to your merchant profile, store information, product catalog, order history, transaction records, financial data, support tickets, uploaded media, and all other account-related information. This action is irreversible and cannot be undone.

You can submit requests through the Bee Merchant in-app support channel or by contacting your account manager. We will verify your identity and respond within legally prescribed timelines. If you believe we have not handled your personal information appropriately, you may lodge a complaint with your local regulator.

7. Children and Minors

Bee Merchant is intended for legally authorized business operators and their designated staff. We do not target minors. If we become aware that we have collected data from a minor, we will delete it promptly.

8. Changes to This Policy

We may update this policy to reflect business, technical, or legal changes. Material changes will be communicated in-app, by email, or via prominent notices before they take effect. Continued use of Bee Merchant after updates become effective signifies your acceptance of the revised policy.

9. Contact Us About Privacy

If you have questions, suggestions, or complaints about this policy or our data practices, contact us via:

• Bee Merchant in-app support (including the Telegram help desk)
• Your designated account manager or business contact
• Email: niklauslee999@gmail.com
• Phone: +855 096 420 2792

Bee Merchant Terms of Service

These Terms of Service ("Terms") govern the Bee Merchant app, back-office services, and related APIs provided by Bee Delivery to merchants ("you"). By registering for or using Bee Merchant, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Eligibility and Accounts

1. You must be a properly registered business entity with the required operating licenses, or an employee/agent lawfully authorized to act on behalf of that entity.
2. You must provide accurate, current, and complete business and contact information during onboarding and keep it up to date.
3. You are responsible for safeguarding account credentials. All actions taken under your account are deemed to be authorized by you.
4. Bee Delivery may request additional documentation (such as business licenses, identity documents, or banking details) to verify your profile or comply with regulatory requirements.

2. Services Provided

1. Bee Merchant offers catalog management, order processing, inventory and pricing controls, financial reporting, withdrawal and settlement tools, support ticketing, Telegram integration, and system notifications.
2. Bee Delivery may modify features, interfaces, APIs, or technical architecture as needed, and will provide reasonable notice where practicable.
3. Bee Merchant interacts with the Bee consumer app, Bee Driver, support platforms, and other enterprise systems. You authorize us to synchronize necessary data across these systems to fulfill orders and manage reporting.

3. Use Requirements and Restrictions

1. You must comply with applicable laws, industry regulations, government requirements, and Bee Delivery operating rules.
2. You must not use Bee Merchant for illegal, fraudulent, misleading, or rights-infringing activities, including the sale of prohibited goods, fake transactions, abuse of incentives, or theft of user data.
3. You may not copy, reverse engineer, export, or attempt to obtain the source code, algorithms, or interface design of Bee Merchant, nor bypass security measures or misuse APIs without written authorization.
4. You may not operate unauthorized plugins, scripts, or automation that conflict with Bee Merchant functionality.

4. Merchant Obligations

1. Process orders promptly, ensure product information and inventory are accurate, and fulfill deliveries or pickups according to the agreed schedule.
2. Ensure that uploaded images, documents, and text do not infringe third-party intellectual property or privacy rights.
3. Provide responsive customer service, manage cancellations, refunds, and complaints appropriately, and cooperate when Bee Delivery intervenes based on customer feedback.
4. Safeguard customer personal data associated with orders and use it only for fulfillment and support.
5. If you operate chains or multiple outlets, ensure sub-accounts and branch administrators comply with these Terms.

5. Fees, Settlement, and Taxes

1. You acknowledge that Bee Delivery may charge service fees, commissions, or other charges as described in commercial agreements or dashboard notices.
2. Withdrawals and settlements must be requested in the system with accurate banking or wallet details. Bee Delivery may conduct additional reviews as part of risk and compliance procedures.
3. You are responsible for declaring and paying applicable taxes on transactions and for providing valid invoices or documents when requested.

6. Data and Privacy

1. Bee Delivery processes your data in accordance with the Bee Merchant Privacy Policy. Using Bee Merchant constitutes your consent to data collection, use, sharing, and retention necessary for service delivery.
2. You must keep customer data obtained through Bee Merchant confidential and use it solely for fulfilling orders and providing after-sales support.
3. If you transfer data to third parties (such as POS, ERP, or marketing tools), you must secure lawful authorization and bear any compliance obligations.

7. Intellectual Property

1. Bee Merchant and related trademarks, logos, software, interfaces, and documentation are owned by Bee Delivery or its licensors.
2. You retain ownership of your trademarks, product materials, store images, and proprietary content but grant Bee Delivery a non-exclusive, worldwide, royalty-free license to display, promote, and archive such content within Bee services.

8. Third-Party Services

1. Bee Merchant integrates with services such as Google Firebase, Google Cloud, Expo, Telegram, and payment channels. Using these services means you accept their respective terms and privacy policies.
2. Bee Delivery is not responsible for outages or interruptions caused by third-party systems beyond our reasonable control, though we will assist where feasible.

9. Disclaimers

1. Bee Merchant is provided "as is" without express or implied warranties regarding specific features, profitability, stability, or fitness for a particular purpose.
2. We strive to maintain availability and security, but downtime, delays, data loss, or malfunctions may occur due to networks, third-party services, force majeure, or necessary maintenance.
3. You are responsible for losses arising from your own actions, including operational errors, credential compromise, device failures, or issues with third-party integrations.

10. Limitation of Liability

To the extent permitted by law, Bee Delivery is not liable for indirect, incidental, consequential, punitive, or special damages. For direct damages not otherwise governed by separate agreements, our cumulative liability is limited to the total service fees you paid to Bee Delivery during the three months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Bee Delivery, its affiliates, and partners harmless from claims, penalties, losses, or expenses arising from your violation of laws, these Terms, or third-party rights.

12. Suspension and Termination

1. Bee Delivery may suspend, restrict, or terminate accounts in cases of policy violations, false information, risky transactions, or abusive conduct.
2. To terminate the service, you can delete your account directly through the Bee Merchant app by navigating to Settings → Delete Account. Before deleting your account, you must complete outstanding orders, fees, and disputes. Deleting your account will permanently delete all your data, including your merchant profile, store information, product catalog, order history, transaction records, financial data, support tickets, uploaded media, and all other account-related information. This action is irreversible and cannot be undone.
3. After termination, your access to Bee Merchant stops, but we may retain necessary data as required by law or the privacy policy.

13. Changes to These Terms

We may update these Terms to reflect business or legal changes. Material updates will be communicated through the app, email, or announcements. If you disagree with the changes, you must stop using Bee Merchant and contact us to manage your account. Continued use constitutes acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

1. These Terms are governed by the laws of the jurisdiction where Bee Delivery is incorporated (currently the Kingdom of Cambodia).
2. Disputes will first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to the competent courts in Phnom Penh or another mutually agreed dispute resolution body, unless the parties agree otherwise in writing.

15. Contact Us About These Terms

If you have questions or feedback about these Terms, contact us via:

• Bee Merchant in-app support or the Telegram help desk
• Your Bee Delivery account manager
• Email: niklauslee999@gmail.com
• Phone: +855 096 420 2792

By continuing to use Bee Merchant you confirm that you have read and agree to this Privacy Policy and Terms of Service.